Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–10 business days after 1–2 business days of handling, so most orders arrive within about 7–13 business days of being placed. Orders placed before 12:00 PM ET ship the same business day.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — we offer free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii using standard shipping rates. These orders are not eligible for the free shipping threshold, and delivery can take 7–14 business days due to additional transit distance.

Question 4

How do I track my order?

Accepted Answer

Visit our Track Order page and enter the email address and order code from your confirmation email to see your order status and tracking details.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal's checkout.

Question 6

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed by PayPal over an encrypted, SSL-secured connection. We never see or store your full card number on our servers.

Question 7

What is your return policy?

Accepted Answer

We accept returns and exchanges within 30 days of delivery. Items must be new, unworn, and have original tags attached. Return shipping is free and we don't charge a restocking fee. Email support@good2grow.us with your order code to start a return.

Question 8

How long does a refund take?

Accepted Answer

Once we receive and inspect your returned item, approved refunds are issued to your original payment method and typically appear within 5–10 business days.

Question 9

Can I exchange an item for a different size or color?

Accepted Answer

Yes — exchanges are free within the same 30-day window as returns. Just let us know the size or color you'd like when you contact us at support@good2grow.us.

Question 10

What if my order arrives damaged or wrong?

Accepted Answer

Contact us within 7 days of delivery at support@good2grow.us with a photo and your order code, and we'll send a replacement or issue a full refund at no cost to you.

Question 11

Can I cancel or change my order after placing it?

Accepted Answer

We begin processing orders quickly, so cancellations or changes can only be made within 2 hours of placing your order. Email support@good2grow.us right away and we'll do our best to help.

Question 12

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Question 13

How should I care for GOOD2GROW clothing?

Accepted Answer

Most items are machine washable cold with like colors and can be tumble dried on low. Turn printed or graphic pieces inside out before washing, avoid bleach and fabric softener, and check the care label on each product page for any style-specific instructions.

Question 14

How do I know what size to order?

Accepted Answer

Each product page includes a size chart with body measurements in inches and centimeters for that style. If you're between sizes or prefer a looser fit, we generally recommend sizing up.

Question 15

Do your hoodies and sweatshirts run true to size?

Accepted Answer

Yes, our hoodies and sweatshirts are designed with a relaxed, true-to-size fit. If you prefer an oversized look, consider ordering one size up — the size chart on each product page can help you decide.

Question 16

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes — for orders of 10 or more units, email support@good2grow.us with the items and quantities you're interested in, and we'll follow up with bulk pricing. We respond within 1–2 business days.

Question 17

What if an item I want is out of stock?

Accepted Answer

We restock popular styles regularly. Email support@good2grow.us and we can let you know when your size or color is expected back in stock.

Question 18

Can I use a discount code on sale items?

Accepted Answer

Discount codes can typically be combined with sale pricing unless the promotion states otherwise. Enter your code in the coupon field at checkout to see the discount applied before you pay.

Frequently Asked Questions