Return & Refund Policy
Our Return Policy
We want you to love what you ordered. If something isn't right, GOOD2GROW accepts returns and exchanges on eligible items within 30 days of the date you receive your order. This policy applies to orders shipped within the USA, and all pricing and refunds are issued in USD.
30-Day Return Window
You have 30 days from delivery to start a return or exchange. Items returned after this window cannot be accepted.
Eligibility
To qualify for a return or exchange, items must be new and unworn, with original tags attached and in their original packaging. Items that show signs of wear, washing, or damage not caused by us are not eligible.
Non-Returnable Items
For hygiene reasons, undergarments and final-sale items marked as such at checkout are not eligible for return or exchange.
How to Initiate a Return
Email [email protected] with your order code and the item(s) you'd like to return or exchange. Our team will confirm your item is eligible and provide instructions for sending your item back to our processing location — we handle returns directly rather than mail-in prepaid labels, so we can make sure your return is tracked and processed quickly.
Return Shipping Costs
Return shipping is free for eligible returns — we do not charge you to send an item back.
Refunds
Once we receive and inspect your returned item, we will notify you by email. Approved refunds are issued to your original payment method and typically appear within 5–10 business days.
Exchanges
Need a different size or color? We're happy to exchange eligible items within the same 30-day window at no extra cost — just let us know what you'd like when you contact us to start your return.
Defective or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at [email protected] with a photo and your order code. We'll send a replacement or issue a full refund at no cost to you.
Questions
Reach out any time at [email protected] — we typically respond within 1–2 business days.